Shipping & Returns
International Shipping
A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. We ship orders Monday-Friday.
Business days are Monday-Friday. Holidays, Saturday and Sunday are not included in shipping days. Shipping timelines are estimates and are not guaranteed.
All mail will be sent through USPS and may take anywhere from 1 to 4 weeks depending on location. Due to the nature of international shipping, only tracked options are available at this time. Further options may be available in the future.
Additionally, we do not collect duties and taxes on behalf of the buyer. It is the responsibility of the buyer to provide any import duty, taxes and clearance as requested. Please be sure your contact information is correct at check out.
At this time we are unable to make changes to orders when they have been shipped. If you have any questions, please send us an email at info.thedandeliondiaries@gmail.com and we will get back to you within 2 business days.
Shipments Within The United States
A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. We ship orders Monday-Friday.
Business days are Monday-Friday. Holidays, Saturday and Sunday are not included in shipping days. Shipping timelines are estimates and are not guaranteed.
If selecting "Letter Mail" there will be no tracking information provided, and any loss is at buyer's risk. All letter mail will be sent via USPS standard letter mail, and take anywhere from 3 to 10 business days. There is no way to track letter mail for either party; you are at the mercy of the postal delivery service.
At this time we are unable to make changes to orders when they have been shipped. If you have any questions, please send us an email at info.thedandeliondiaries@gmail.com and we will get back to you within 2 business days.
Shipments to Canada
A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. We ship orders Monday-Friday.
Business days are Monday-Friday. Holidays, Saturday and Sunday are not included in shipping days. Shipping timelines are estimates and are not guaranteed.
All mail will be sent through USPS and may take anywhere from 3 to 10 business days to reach Canada Post. Due to the nature of international shipping, only tracked options are available at this time. Further options may be available in the future.
Additionally, we do not collect duties and taxes on behalf of the buyer. It is the responsibility of the buyer to provide any import duty, taxes and clearance as requested.
At this time we are unable to make changes to orders when they have been shipped. If you have any questions, please send us an email at info.thedandeliondiaries@gmail.com and we will get back to you within 2 business days.
Order Cancellation
If you change your mind, act quickly! We turn process orders extremely quickly.
Orders can be modified or cancelled only while their status is labeled “Order Received.” Once an order has a status of “Order Processed,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Alaska / Hawaii / U.S. Territories
Orders shipping to Alaska, Hawaii and U.S. Territories including Puerto Rico, Guam, and U.S. Virgin Islands will ship via the United States Postal Service. Please allow an additional 3-5 business days to process your order. Orders shipping to these locations cannot be expedited.
Damaged Goods
If an item arrives visibly damaged, please email info.thedandeliondiaries@gmial.com immediately. Please include any photos of damaged items in your email so we may better assist you.
Claims are handled through the shipping carrier, but My Dandelion Diaries will assist customers with these claims to the best of its ability.